Frequently asked questions

No. Listownia is a generator of administrative letters — it helps you prepare a draft letter based on the information you provide. The document does not replace individual legal advice and should be reviewed by you before sending. For complex matters, we recommend consulting a lawyer.

The wizard is available in Polish, English, Ukrainian and Russian. The letter will be prepared in official Polish regardless of the language in which you provide your answers.

Version 0.1 supports: a status enquiry and a cover letter for supplementary documents. Further letter types (request for access to files, response to official request, complaint about inaction) will be available in later versions.

The fastest way is via e-Doręczenia — the official electronic correspondence system for Polish government offices (edoreczenia.gov.pl). Listownia will prepare the addressee ADE, subject line and cover message body ready to paste. If you do not have an e-Doręczenia inbox, you can send the letter by registered post with acknowledgment of receipt or submit it in person at the office reception.

e-Doręczenia is the official Polish government electronic correspondence system, available at edoreczenia.gov.pl. Listownia prepares everything you need — the addressee ADE, subject line and cover message body — ready to paste into your e-Doręczenia inbox. Simply log in, create a new message, paste the data from the package and attach the downloaded PDF letter.

Listownia automatically looks up and verifies the e-Doręczenia address (ADE) of the selected office. The ADE is in the downloaded package, ready to paste into the recipient field in e-Doręczenia. You do not need to look it up yourself.

Listownia prepares a ready subject line and cover message body — both are in the downloaded package, ready to paste. The cover message is a short formal text informing the office that you are attaching your letter. You do not need to write anything yourself.

Attach the downloaded PDF letter file to your e-Doręczenia message. If your letter requires additional attachments (e.g. a copy of your passport, a certificate), the list will be in the letter — attach each file as a separate attachment in your e-Doręczenia inbox.

After sending the e-Doręczenia message, keep the delivery confirmation (UPD — official proof of delivery). You may need it as evidence that the letter was sent and when. The office has a statutory deadline to respond — if it does not respond in time, you may consider filing a complaint about inaction (ponaglenie).

Files are available for download for 60 days after generation. You can also delete them at any time — the deletion link is in the order confirmation email.

The order confirmation email contains a link to delete your documents. Clicking it permanently removes the generated letter, the PDF file and the order data. If you do not have access to that email, write to pomoc@listownia.pl with your order number.